OUR POSITIVITY AND QUALITY SET US APART FROM OTHERS
Let us be a partner in your healing
Every single person on the Lighthouse team is completely dedicated to helping the individual succeed. We offer support, hope, encouragement and compassion. Our unique approach towards patient engagement offers a calm and refreshing experience. The patient deserves it. WE view ourselves as a genuine partner in supporting our patients in their journey towards recovery, discovery, and independence.
ALLOW THE BRAIN TO HEAL GRADUALLY AND PURPOSEFULLY
Trust the process and embrace the journey
Healing takes time. Allow your brain the time to get better the right way. Afford yourself the courage and opportunity to succeed in overcoming obstacles, barriers, and challenges that can be daunting at times. Yet believing in the possibility is half the battle. For the rest, we are here to be a guide and support.
OUR PASSION & RESPONSIBILITY
Taking care of those who service our country and community
A core mission at LIGHTHOUSE is to help our veterans, soldiers, and first responders find their way back to living life the way they always believed they could. We embrace the opportunity and responsibility to help the men and women who dedicate their service to our country and community heal their invisible wounds and mental scars.
OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE ACUTE CRISIS
IN CASE OF EMERGENCY
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If experiencing a life-threatening EMERGENCY, please dial 9-1-1
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Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314
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National Suicide Prevention Lifeline: (800) 273-8255 (TALK)
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Teen Lifeline (www.teenlifeline.org): (602) 248-8336 (TEEN)
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CLINIC POLICY
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We DO NOT provide primary substance abuse treatment.
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For medication management, we DO NOT accept patients who are LESS THAN 30-days removed from substance abuse rehab (6-months for very addictive drugs).
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For medication management service, we DO NOT accept patients who are actively receiving Medication-Assisted Treatment (MAT) for substance abuse.
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We DO NOT have a contract with Workers Comp agencies, hence patient will be financially responsible for all cost.
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We DO NOT have a contract with MEDICARE, hence patient will be financially responsible for all cost.
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We DO NOT have a contract with AHCCCS, hence patient will be financially responsible for all cost.
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For medication management services, we DO NOT accept AHCCCS patients.
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For therapy services, AHCCCS patients are seen if (1) self-pay, or (2) has active single-case agreement.
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Prior to completing any disability paperwork, patient must be seen AT LEAST three (3) times by the SAME provider.
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Our providers DO NOT participate in court cases, custody cases, nor workman comp cases. If provider must be subpoenaed, then patient is financially responsible for ALL legal-specific cost incurred.
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NO SHOW/LATE CANCELLATION POLICY
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We impose an automatic No Shows/Late Cancellations FEE of $150 for INTAKES and $100 for FOLLOW-UP.
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Fees are due by invoice or on next scheduled appointment.
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LATE CANCELLATION is described as:
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Cancellation under 24-hours prior to scheduled appointment​ (Monday appts must be cancelled by Friday 12pm). Cancellation must be confirmed by staff to be valid.
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15-minutes LATE to an INTAKE (patient portal must be completed by time of scheduled appointment)
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8-minutes LATE to a PSYCHIATRIC (MEDICATION) FOLLOW-UP
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15-minutes LATE to a THERAPY FOLLOW-UP
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MEDICATION REFILL POLICY
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All medication refill requests or questions must be emailed to REFILL@LHPSYCH.COM.
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Medication refill request takes SEVEN (7) BUSINESS DAYS to process.
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We DO NOT accept medication refill request by phone.
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We DO NOT check emails on the weekends. Hence, refill requests received on the weekend will be reviewed on next available business day.
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NO SAME DAY REFILLS, without exception.