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FAX: (480) 454-1085

NOTE: Medication Refill Request By Email Only.

MAIN OFFICE:

4001 E Baseline Rd Ste 204

Gilbert, AZ 85234

LIGHTHOUSE - FAQS

Here are answers to some of the most common questions asked.

WHY CHOOSE LIGHTHOUSE PSYCHIATRY TMS FOR YOUR MENTAL HEALTH CARE?

LIGHTHOUSE prides itself as being a unique clinic and progressive in mental health care. We approach healing through noninvasive and non-drug techniques. We focus on using neuromodulation, such as TMS, to managing mental illness. We pride ourselves on a “patient’s first” mentality. We deliver a customized approach and solution to help individuals. Our approach has enabled us to achieve amazing results. Our ultimate goal is to help individuals have a decrease reliance on medications.

DOES YOUR PROVIDERS PRESCRIBE MEDICATIONS?

In keeping with our clinic efforts to provide noninvasive and non-drug approach to healing, not all our providers prescribe medications. The ones that do will do so in a conservative manner to minimum over-reliance on medications as the primary treatment option. In addition, we have a referral list of providers at other facilities who can serve your medication needs. Our psychiatrists do consults for TMS, psychopharmacology, and evaluation for neuromodulation intervention like a SCS device.

IS WALK-INS AVAILABLE OR SAME-DAY APPOINTMENTS POSSIBLE?

No. Unfortunately, we see patients by appointments only. Because of the high volume of requests, we recommend booking appointments a few weeks in advance. We encourage individuals to schedule appointments early. We encourage submitting all necessary intake documents, forms and consents at least 5 days prior to scheduled appointment.

IS COUNSELING OFFERED AT ALL LOCATIONS?

No. Please check each location for details.

DO YOU ACCEPT INSURANCE?

For TMS , we accept Aetna, Anthem/BCBS, Cigna, MHN/HealthNet, Magellan, Compsych, United/UHC/Optum, UMR, TriCare and TriWest (Choice, PC3). We also accept many out-of-state private insurances.

In general for therapy/counseling, we accept Aetna, Anthem/BCBS, Cigna, MHN/HealthNet, Magellan, Compsych, United/UHC/Optum, UMR, ANC, HMC, Humana, TriCare and Veterans Choice Program (TriWest). Network status various amongst therapists. Contact us to learn more about the therapist.

WHAT IS YOUR SELF-PAY COST?

TMS consult by psychiatrist: $475

Follow-up by psychiatrist: $250

Therapist Intake: $200

Therapist 60-min Follow-up: $150

Therapy Group: $50

TMS Treatment Program: Variable. Based on diagnosis,mclinical finding, custom protocol, and duration of treatment.

DO YOU ACCEPT MEDICARE?

No. Currently, we do not accept medicare for any services rendered. We are looking into adding MEDICARE in the future. Please check back periodically.

WHAT IS YOUR APPOINTMENT CANCELLATION POLICY?

We understand sometimes scheduling conflicts can cause individuals to cancel appointments. We are than happy to cancel or reschedule your appointment, just give us a call. There is a fee for late cancellations and no shows. We have an active waiting list of patients waiting to be scheduled and seen. The fee reflects being respectful of everyone's time. Thank you for understanding.

EARLY Cancellation/Reschedule (MORE than 24-hr in advance): NO CHARGE

LATE Cancellation/Reschedule (LESS than 24-hr): $75

NO SHOW to appointment: $75

OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE CRISIS SITUATIONS

IN CASE OF EMERGENCY

  • If experiencing a life-threatening EMERGENCY, please dial 9-1-1

  • Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314

  • National Suicide Prevention Lifeline: (800) 273-8255

 

CLINIC POLICY

Our providers DO NOT (1) work with court related or court ordered counseling or treatment, (2) participate in custody issues including writing reports for families, and (3) fill out disability paperwork unless the patient has been seen by our providers for a minimum of 3 scheduled appointments. In addition, a billable appointment needs to be made to complete the disability forms in person between the provider and patient.

NO SHOW/LATE CANCELLATION POLICY

For INTAKES/CONSULT appointments, a fee of $150 will be imposed and payable on rescheduled appointment or earlier. 

For FOLLOW-UP appointments, a fee of $75 will be imposed and payable on next scheduled appointment or earlier.

* NOTE: 1) Fees can be waived if cancellation occurred at least 24-hours (1 business day) during working hours prior to appointment, 2) for Monday appointments, cancellation will NOT BE waived if received after Friday 12pm.

MEDICATION REFILL POLICY

Our office DO NOT accept medication refill request by phone. All refill requests must be submitted to REFILL@LHPSYCH.COM. 

Our office DO NOT check emails on the weekends. Hence, any refill requests received on the weekend will be reviewed on the next available business day.

Be aware there is NO SAME DAY REFILLS, without exception. Please expect seven (7) business days to process refill requests.