(A) If you ALREADY HAVE A CONFIRMED SCHEDULED APPOINTMENT with a provider, then you are ready to complete the intake process. Below, click PATIENT PORTAL button to access and begin entering your clinical information, such as past medical and psychiatric history.

To log into portal, please use your temporary access given to you by our office when you initially scheduled your appointment. The temporary access link will expire within 48-hours. If you need to reset the access, please contact us immediately. 

 

Completion of portal is REQUIRED prior to arriving for your scheduled appointment.

If portal is NOT COMPLETED, then you run the risk of your scheduled appointment being CANCELLED, RESCHEDULED, and/or ASSIGNED A LATE FEE.

(B) If you DO NOT HAVE AN APPOINTMENT, then you can simply fill out our new patient scheduling form, including your insurance information, type of services you are looking for, and reason for your visit. Below, click NEW PATIENT APPOINTMENT button to begin the simple process.

OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE ACUTE CRISIS

IN CASE OF EMERGENCY

  • If experiencing a life-threatening EMERGENCY, please dial 9-1-1

  • Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314

  • National Suicide Prevention Lifeline: (800) 273-8255 (TALK)

  • Teen Lifeline (www.teenlifeline.org): (602) 248-8336 (TEEN)

CLINIC POLICY

  • We DO NOT provide primary substance abuse treatment.

  • For medication management, we DO NOT accept patients who are LESS THAN 30-days removed from substance abuse rehab (6-months for very addictive drugs).

  • For medication management service, we DO NOT accept patients who are actively receiving Medication-Assisted Treatment (MAT) for substance abuse.

  • We DO NOT have a contract with Workers Comp agencies, hence patient will be financially responsible for all cost.

  • We DO NOT have a contract with MEDICARE, hence patient will be financially responsible for all cost.

  • We DO NOT have a contract with AHCCCS, hence patient will be financially responsible for all cost.

  • For medication management services, we DO NOT accept AHCCCS patients.

  • For therapy services, AHCCCS patients are seen if (1) self-pay, or (2) has active single-case agreement.

  • Prior to completing any disability paperwork, patient must be seen AT LEAST three (3) times by the SAME provider.

  • Our providers DO NOT participate in court cases, custody cases, nor workman comp cases. If provider must be subpoenaed, then patient is financially responsible for ALL legal-specific cost incurred.

NO SHOW/LATE CANCELLATION POLICY

  • We impose an automatic No Shows/Late Cancellations FEE of $150 for INTAKES and $100 for FOLLOW-UPS.

  • Fees are due by invoice or on next scheduled appointment.

  • LATE CANCELLATION is described as:

    • Cancellation under 24-hours prior to scheduled appointment​ (Monday appts must be cancelled by Friday 12pm)Cancellation must be confirmed by staff to be valid.

    • 15-minutes LATE to an INTAKE (patient portal must be completed by time of scheduled appointment)

    • 8-minutes LATE to a PSYCHIATRIC (MEDICATION) FOLLOW-UP

    • 15-minutes LATE to a THERAPY FOLLOW-UP

MEDICATION REFILL POLICY

  • All medication refill requests or questions must be emailed to REFILL@LHPSYCH.COM.

  • Medication refill request takes SEVEN (7) BUSINESS DAYS to process.

  • We DO NOT accept medication refill request by phone.

  • We DO NOT check emails on the weekends. Hence, refill requests received on the weekend will be reviewed on next available business day.

  • NO SAME DAY REFILLS, without exception.