TELEHEALTH

We are excited to offer telehealth services. Please note coverage will be dependent on your specific insurance policy or will be a self-pay service.
Here are the steps to be seen via telehealth:
 
  1. Make sure you have a smartphone, tablet, or computer with video capability (and volume is not muted)

  2. Make payment of copays, coinsurance or deductible prior to scheduled appointment, otherwise appointment will be cancelled

  3. Open a web browser on your phone, tablet, or computer with a camera

  4. Log into your telehealth session at your scheduled appointment time only

  5. Go to https://doxy.me/EnterProviderRoomNameHere

  6. Your presence in the telehealth session will be in queue until the provider is ready for you

  7. Your provider will open the telehealth session once he/she is ready to start session

  8. Please immediate text/call (480) 565-6440 if you are experiencing technical difficulties

  9. Once done with your telehealth session, please text/call (480) 565-6440 or email TMS@LHPSYCH.COM to schedule any follow up appointments as directed by your telehealth provider

Providers (click on image to access link to telehealth session)
 
To receive telehealth services, you understand, acknowledge, and agree to the following limitations, risks, expectations, and responsibilities: 
 
  1. Establish and maintain confidentiality during my electronic communication during treatment session.

  2. Provide physical address of current location when treatment session begins.

  3. Provide my contact information in event of loss communication.

  4. In the event of a medical emergency/crisis, I will contact and/or allow contact from crisis intervention team, local police, and/or provider office, to prevent harm to myself and/or others.

  5. Confirm my identity at the start of each telehealth treatment session.

  6. Conduct telehealth treatment session in a space or room free of another person present able to witness or hear session details, unless otherwise requested by provider.

  7. Maintain personal responsibility of compliance to treatment plan as established by provider.

  8. Telehealth services may be terminated if compliance to treatment plan and/or scheduling becomes problematic and/or detrimental to overall treatment plan and goal.

  9. Fulfill any financial responsibilities (current or delinquent) prior to scheduled telehealth treatment session.

  10. Am aware that these responsibilities are subject to change without notice, especially when in required compliance to policy updates to state and federal regulatory agencies/associations.

OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE ACUTE CRISIS

IN CASE OF EMERGENCY

  • If experiencing a life-threatening EMERGENCY, please dial 9-1-1

  • Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314

  • National Suicide Prevention Lifeline: (800) 273-8255 (TALK)

  • Teen Lifeline (www.teenlifeline.org): (602) 248-8336 (TEEN)

CLINIC POLICY

  • We DO NOT provide primary substance abuse treatment. Since our providers are not substance abuse or addiction specialists, we recommend person go to an agency who specializes is substance abuse/addiction treatment or detox for more customized care.

  • For medication management, we DO NOT accept patients who are LESS THAN 30-days removed from substance abuse rehab (6-months for very addictive drugs).

  • For medication management service, we DO NOT accept patients who are actively receiving Medication-Assisted Treatment (MAT) for substance abuse.

  • We DO NOT have a contract with Workers Comp agencies, hence patient will be financially responsible for all cost.

  • We DO NOT have a contract with MEDICARE, hence patient will be financially responsible for all cost.

  • We DO NOT have a contract with AHCCCS, hence patient will be financially responsible for all cost.

  • For medication management services, we DO NOT accept MEDICARE (Supplement Plan) or AHCCCS patients.

  • For therapy services, AHCCCS patients can be seen if (1) self-pay, or (2) has active single-case agreement.

  • Prior to completing any DISABILITY PAPERWORK, patient must understand the following:

    • Person must have AT LEAST three (3) appointments with the SAME provider for three (3) months.

    • Clinic DO NOT complete long-term disability paperwork.

    • Clinic DO NOT complete SMI paperwork.

  • For MEDICAL RECORDS REQUESTS, the following applies:

    • Anticipate at least SEVEN (7) BUSINESS DAYS to process.

    • Release of Information (ROI) must be in place at time of request.

    • There is NO COST to process and send medical records to another provider or clinic to coordinate clinical care.

    • There is a FEE to process, collect, and send medical and billing records to a non-clinical agency or entity or person.

  • Our providers DO NOT participate in court cases, custody cases, nor workman comp cases. If provider must be subpoenaed, then patient is financially responsible for ALL legal-specific cost incurred.

NO SHOW/LATE CANCELLATION POLICY

  • We impose an automatic No Shows/Late Cancellations FEE of $150 for INTAKES and $100 for FOLLOW-UP.

  • Fees are due by invoice or on next scheduled appointment.

  • LATE CANCELLATION is described as:

    • Cancellation under 24-hours prior to scheduled appointment​ (Monday appts must be cancelled by Friday 12pm)Cancellation must be confirmed by staff to be valid.

    • 15-minutes LATE to an INTAKE (patient portal must be completed by time of scheduled appointment)

    • 8-minutes LATE to a PSYCHIATRIC (MEDICATION) FOLLOW-UP

    • 15-minutes LATE to a THERAPY FOLLOW-UP

MEDICATION REFILL POLICY

  • All medication refill requests or questions must be emailed to REFILL@LHPSYCH.COM.

  • Medication refill request takes SEVEN (7) BUSINESS DAYS to process.

  • We DO NOT accept medication refill request by phone.

  • We DO NOT check emails on the weekends. Hence, refill requests received on the weekend will be reviewed on next available business day.

  • NO SAME DAY REFILLS, without exception.