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testimonial

I have been to so many places in my lifetime for my mental health and have never found a place like lighthouse!! The people I have interacted with especially my therapist have changed my life in such an amazing way. I will never go anywhere else and will never stop seeing them even when I’m doing good because I will never stop trying to improve my mental health. I’m not embarrassed to say we all need help and this is the place I highly recommend, coming from a person who’s been in therapy since the age of 9 years and now in my 40’s I’d consider myself some what of an expert on mental health facilities and providers!!! I recommend lighthouse to any and everyone looking for help, they are the exception to the rule and truly care about their patients!

To begin, I’m diagnosed with Bipolar Disorder II and Depression. Throughout the years, I have been to many different psychiatrists. I tend to stay with my current provider for as long as possible, for fear of having to explain my circumstances again or start all over in terms of my treatment. After being a patient of my previous psychiatrist for a little over two years, I decided that it was time to find another. I started to feel like just a number to my psychiatrist, and no longer a human being. This prompted me to search for someone and somewhere new. I came across Lighthouse Psychiatry via Google and I was impressed by the many positive reviews, and decided to try them out. I can honestly say that my very first interaction with this office was exceptional. The support staff are sympathetic, professional, and responsive. I felt like I was actually being heard, able to express my concerns with no judgment, and expressed a sensation that I have never felt with a psychiatrist before: relief. If you’re searching for a psychiatric office that will make you feel truly helped and relieved, then I would highly recommend Lighthouse Psychiatry.

From our first visit I really felt connected to my provider and from that moment on she has been such a benefit to my life. She is authentic, compassionate, empathetic and kind..but what really stood out to me from day one is how incredibly smart she is. She doesn’t come across as a geek, but I would always be amazed how much information she would have on medications. She could literally recite from memory what studies had shown on certain medicines. Her listening skills are impeccable. She’s has an incredible memory of this patients history..All the while drilling down through extraneous data in that super smart brain of hers, to determine the appropriate solution for my issues. I tragically lost my daughter. Honestly, I don’t know what I would have done without my provider's support. I’ll never forget her strong, concerned, insightful character. I am so very grateful.

CONTACT US

ARE YOU READY TO GET YOUR LIFE BACK?
GIVE US A CALL. WE ARE HERE TO HELP.

Fax: (480) 454-1085

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Email medication questions to:

REFILL@LHPSYCH.COM

Email billing questions to:

LIGHTHOUSEBILLING@CUUBMED.COM

Need financing solutions for mental health services & treatment, consider the options below.

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Insurance

INSURANCES & FEES

WE ACCEPT OVER 20+ DIFFERENCE INSURANCES AT OUR FACILITY*:

TriCare-West * TriWest (VA CCN) * Medicare * Aetna * Banner Aetna *Ambetter * Ameriben * Meritain * Anthem BC * Blue Cross Blue Shield (BCBS) * United Health Care (UHC, UBH, UMR, Optum) * Brighthealth * Evernorth (Cigna) * Arizona Care Network (ACN) * Compsych * Humana * Magellan * Arizona Complete Health (ACH) * HMC * Healthnet (MHN) * and Others.

If you are unsure about your insurance benefits, please contact us and we will assist you.

 

Note:

*Currently, we DO NOT have a contract with any MEDICAID Plans (AHCCCS, MERY CARE).

*Currently, we DO NOT have any EAP contracts (except rare circumstances).

*NOT ALL providers are contracted with all the insurances listed above.

*NOT ALL services or treatments are covered by insurance.

*TELEHEALTH VISITS NOT COVERED BY ALL INSURANCE.

*NOT ALL insurance policies have mental health coverage. 

*NOT ALL billable services, fees, or treatments are covered by insurance.

*PATIENT ARE FINANCIALLY RESPONSIBLE for all accrued debt not reimbursed by insurance.

*Some services may require insurance preauthorization. Authorization is not a guarantee of reimbursement. In event insurance authorize service but do not reimburse, it is patient responsible for all outstanding fees not reimbursed by insurance.

*Any "OFF-LABEL"treatments are not covered  by insurance due to FDA restrictions on covered age, diagnosis, and/or clinical assessment. Some of our treatments are considered off-label.

*Accepted insurances listed above is subject to change without notice.

*Covered benefits by insurance is subject to change without notice. We encourage contacting your insurance for the most up to date policy on desired treatment.

*Limitations may apply based on specific clinical assessment, insurance policy, and 3rd-party carve-out

The rates and fees listed below are published to stay in compliance with the No Surprises Act. A good faith effort will be made to notify patients of any service fee exceeding $400. Rates are subject to change without notice. You can always contact us at (480) 565-6440 for the most up to date rates.

SELF PAY CASH RATES & FEES (Insurance rates dictated by patient's specific plan)**

PSYCHIATRY MEDICATION MANAGEMENT (available in-person & virtual)

> INTAKE APPOINTMENT - Starting at $375

> FOLLOW UP APPOINTMENT - Starting at $220

INDIVIDUAL & TRAUMA COUNSELING (available in-person & virtual)

> INTAKE APPOINTMENT (LICENSED THERAPIST) - Starting at $225

> FOLLOW UP APPOINTMENT (LICENSED THERAPIST) - Starting at $180

> APPOINTMENT (THERAPIST-IN-TRAINING) - Starting at $75 

> GROUP THERAPY - Starting at $50

> KETAMINE ASSISTED PSYCHOTHERAPY (KAP) (LICENSED THERAPIST) - Starting at $180

    (does not include fee for ketamine infusion and physician evaluation)

SPECIALTY SERVICES

> ADHD (QB) DIAGNOTIC TESTING - $150

> EEG STUDY - $250 / $150

> ADVANCED EEG-GUIDED TMS (MeRT) - Starting at $400 (Single) / $8,500 (Induction Treatment)

> KETAMINE INFUSION (IV) - Starting at $400 (Single) / $2,000 (Bundled Discount)

FEES

> NO SHOW / LATE CANCELLATION - $150 

> Documents/Letters - $35 (per page)

> Paperwork/FMLA/Applications - $35 (per page)

> Medical Records Request (Coordination of Care with Provider/Facility/Hospital/Insurance) - NO COST

> Medical Records Request (Self/Guardian, Law Firm, Disability Agency, Other) - $40 for initial 100 pages, then $0.10 per page there after.

Note:

**We DO NOT offer sliding scale payments.

**We will offer DISCOUNTS for bundled services not covered by insurance.

**Fees subject to change without notice.

**We REQUIRE credit card/debit card/ACH information be on file to receive any services.

LIGHTHOUSE PSYCHIATRY AHCCCS/MEDICAID POLICY

Lighthouse Psychiatry is not contracted by AHCCCS to provide any services to AHCCCS patients.

You are required to let us know if you have AHCCCS as a benefit.

 

If you have AHCCCS AS A SECONDARY, you are financially responsible for any portion not covered by your primary commercial insurance.

 

If you have AHCCCS AS A SECONDARY PHARMACY BENEFIT to cover your medication prescriptions, we will not approve any preauthorization request from your pharmacy. You would be financially responsible for any accrued pharmacy fees from filling your medications.

 

If you choose to recoup payment from AHCCCS yourself, you will be preemptively discharged from all services at facility.

 

If you decide to withhold or not use your AHCCCS benefits, you run the risk of completely losing your benefits from AHCCCS.

 

We will discharge you at any time because your AHCCCS status:

1)    Prevent us from being reimbursed for services rendered to you.

2)    Jeopardize our contracting with other insurance companies.

3)    Prevents you from accepting full financial responsibility for all accrued fees not reimbursed by an insurance company.

OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE ACUTE CRISIS

IN CASE OF EMERGENCY

  • If experiencing a life-threatening EMERGENCY, please dial 9-1-1

  • Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314

  • National Suicide Prevention Lifeline: (800) 273-8255 (TALK) or dial 9-8-8

  • Teen Lifeline (www.teenlifeline.org): (602) 248-8336 (TEEN)

  • Domestic Violence Hotline (800) 799-SAFE (7233), TTY (800) 787-3224, or Text “START” to 88788

CLINIC POLICY

  • Patients are financially responsible for any outstanding fees not covered by insurance. Hence, we REQUIRE a form of payment (credit card, debit card) be kept on file.

  • We DO NOT provide primary substance abuse treatment. Since our providers are not substance abuse or addiction specialists, we recommend person go to an agency who specializes is substance abuse/addiction treatment or detox for more customized care.

  • For medication management, we DO NOT accept patients who are LESS THAN 30-days removed from substance abuse rehab (6-months for very addictive drugs).

  • For medication management service, we DO NOT accept patients who are actively receiving Medication-Assisted Treatment (MAT) for substance abuse.

  • We DO NOT have a contract with Workers Comp agencies, hence patient will be financially responsible for all cost.

  • We DO NOT have a contract with AHCCCS, hence AHCCCS patient will be financially responsible for all cost.

  • Prior to completing any DISABILITY PAPERWORK, patient must understand the following:

    • Person must have AT LEAST three (3) appointments with the SAME provider for ninety (90) days.

    • Our providers DO NOT complete long-term disability paperwork.

    • Our providers DO NOT complete SMI paperwork.

  • For MEDICAL RECORDS REQUESTS, the following applies:

    • Anticipate at least SEVEN (7) BUSINESS DAYS to process.

    • Release of Information (ROI) must be in place at time of request.

    • There is NO COST to process and send medical records to another provider or clinic to coordinate clinical care. For all other individuals or entities, there is a FEE to process, collect, and send medical and billing records.

  • Our providers DO NOT participate in court and legal proceedings, such as but not limited to, custody cases, professional board hearings, nor workman comp cases. In event appearance and participation of the provider is required, the associated fee is defined within our policies and procedures. The patient is financially responsible for ALL legal-specific fees incurred.

NO SHOW/LATE CANCELLATION POLICY

  • We impose an automatic $150 fee for No Shows/Late Cancellations. (This fee is subject to change without notice.)

  • Fees are due by invoice or on next scheduled appointment.

  • LATE CANCELLATION is described as:

    • Cancellation under 24-hours prior to scheduled appointment​ (Monday appts must be cancelled by Friday 12pm)Cancellation must be confirmed by staff to be valid.

    • 15-minutes LATE to an INTAKE (patient portal must be completed by time of scheduled appointment)

    • 8-minutes LATE to a PSYCHIATRIC (MEDICATION) FOLLOW-UP

    • 15-minutes LATE to a THERAPY FOLLOW-UP

MEDICATION REFILL POLICY

  • All medication refill requests or questions must be emailed to REFILL@LHPSYCH.COM.

  • Medication refill request takes SEVEN (7) BUSINESS DAYS to process.

  • We DO NOT accept medication refill request by phone.

  • We DO NOT check emails on the weekends. Hence, refill requests received on the weekend will be reviewed on next available business day.

  • NO SAME DAY REFILLS, without exception.

  • Refill of DEA-regulated controlled medications may be restrictive and require more frequent appts and drug testing to monitor for risk of chemical and psychological dependency

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