I have been to so many places in my lifetime for my mental health and have never found a place like lighthouse!! The people I have interacted with especially my therapist have changed my life in such an amazing way. I will never go anywhere else and will never stop seeing them even when I’m doing good because I will never stop trying to improve my mental health. I’m not embarrassed to say we all need help and this is the place I highly recommend, coming from a person who’s been in therapy since the age of 9 years and now in my 40’s I’d consider myself some what of an expert on mental health facilities and providers!!! I recommend lighthouse to any and everyone looking for help, they are the exception to the rule and truly care about their patients!
To begin, I’m diagnosed with Bipolar Disorder II and Depression. Throughout the years, I have been to many different psychiatrists. I tend to stay with my current provider for as long as possible, for fear of having to explain my circumstances again or start all over in terms of my treatment. After being a patient of my previous psychiatrist for a little over two years, I decided that it was time to find another. I started to feel like just a number to my psychiatrist, and no longer a human being. This prompted me to search for someone and somewhere new. I came across Lighthouse Psychiatry via Google and I was impressed by the many positive reviews, and decided to try them out. I can honestly say that my very first interaction with this office was exceptional. The support staff are sympathetic, professional, and responsive. I was soon scheduled to meet with Dr. Kelly Huffaker, and after my first appointment with her ended, I felt like I was actually being heard, able to express my concerns with no judgment, and expressed a sensation that I have never felt with a psychiatrist before: relief. If you’re searching for a psychiatric office that will make you feel truly helped and relieved, then I would highly recommend Lighthouse Psychiatry.
I have been a patient with Lighthouse, specifically Dr. Ramirez, for two years and have always been pleased with the services I've received. The staff are always quick to respond to voice mails/emails/calls with either a call back or a text/email. Staff have always been professional and compassionate to a patient's needs or requests. Dr.Ramirez is attentive, empathetic and knowledgeable. The willingness to find the best course of treatment for her patients is refreshing. Appointments with Dr. Ramirez may feel quick but I think it's due to how closely she follows her patients and their needs and has a plan in place before the vist and she tweaks as necessaryduring your appointment. I'm glad that she does tele-visits so I can continue to have continuity of care no matter where I am. When I started seeing Dr. Ramirez I was in a very unstable state and she really has been instrumental in the positive direction my life has begun to take.
ARE YOU READY TO GET YOUR LIFE BACK?
GIVE US A CALL. WE ARE HERE TO HELP.
Fax: (480) 454-1085
Email medication questions to:
Email billing questions to:
INSURANCES & FEES
INSURANCES ACCEPTED AT OUR FACILITY*:
TriCare-West * TriWest (VA CCN) * Medicare * Aetna * Banner Aetna *Ambetter * Ameriben * Meritain * Anthem BC * Blue Cross Blue Shield (BCBS) * United Health Care (UHC, UBH, UMR, Optum) * Brighthealth * Evernorth (Cigna) * Arizona Care Network (ACN) * Compsych * Humana * Magellan * Arizona Complete Health (ACH) * HMC * Healthnet (MHN) * and Others.
*Currently, we DO NOT have a contract with any MEDICAID Plans (AHCCCS, MERY CARE).
*Currently, we DO NOT have any EAP contracts (except rare circumstances).
*NOT ALL providers are contracted with all the insurances listed above.
*NOT ALL services or treatments are covered by insurance.
*NOT ALL insurance policies have mental health coverage.
*NOT ALL billable services, fees, or treatments are covered by insurance.
*Some services may require insurance preauthorization to be covered.
*Some services, based on age, diagnosis, and/or clinical assessment, may be considered "OFF-LABEL" by insurance and will not be covered.
*Accepted insurances listed above is subject to change without notice.
*Limitations may apply based on specific clinical assessment, insurance policy, and 3rd-party carve-out
The following rates and fee schedules are published to stay in compliance with the No Surprises Act.
CASH RATES & FEES (Insurance rates/reimbursements will vary with plan)**
PSYCHIATRY MEDICATION MANAGEMENT
> INTAKE APPOINTMENT - Starting at $375
> FOLLOW UP APPOINTMENT - Starting at $220
>TELEHEALTH VISIT - Cash Rates same as in-person visit
INDIVIDUAL & TRAUMA COUNSELING
> INTAKE APPOINTMENT - Starting at $225
> FOLLOW UP APPOINTMENT - Starting at $180
> GROUP THERAPY - Starting at $50
> KETAMINE ASSISTED PSYCHOTHERAPY (KAP) - Starting at $180
(does not include fee for ketamine infusion and physician evaluation)
>TELEHEALTH VISIT - Cash Rates same as in-person visit
> ADHD (QB) DIAGNOTIC TESTING - $150
> EEG STUDY - $250 / $150
> ADVANCED EEG-GUIDED TMS (MeRT) - Starting at $400 (Single) / $8,500 (Induction Treatment)
> KETAMINE INFUSION (IV) - Starting at $475 (Single) / $2,500 (Bundled Discount)
> NO SHOW / LATE CANCELLATION - $150
> Documents/Letters - $35 (per page)
> Paperwork/FMLA/Applications - $35 (per page)
> Medical Records Request (Coordination of Care with Provider/Facility/Hospital/Insurance) - NO COST
> Medical Records Request (Self/Guardian, Law Firm, Disability Agency, Other) - $40 for initial 100 pages, then $0.10 per page there after.
**We DO NOT offer sliding scale payments.
**We will offer DISCOUNTS for bundled services.
**On rare exceptions, we offer financial assistance for those who can demonstrate financial hardship. To qualify and be approved, must provide completed financial hardship application, minimum 3 months financial statements, and minimum 3 months of paystubs.
**Cash rate reflects cost of services/treatment/fees not covered by insurance for whatever reason.
**We DO NOT accept AHCCCS/MEDICAID patients for medication management.
**Fees subject to change without notice.
**Telehealth visits not covered by insurance will be subject to the cash pay rate
**Your Credit Card information will be required prior to receiving any services.
**In accordance to the No Surprises Act, we will make a good faith effort to notify patients when their services exceed $400.
OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE ACUTE CRISIS
IN CASE OF EMERGENCY
If experiencing a life-threatening EMERGENCY, please dial 9-1-1
Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314
National Suicide Prevention Lifeline: (800) 273-8255 (TALK) or dial 9-8-8
Teen Lifeline (www.teenlifeline.org): (602) 248-8336 (TEEN)
Patients are financially responsible for any outstanding fees not covered by insurance. Hence, we REQUIRE a form of payment (credit card, debit card) be kept on file.
We DO NOT provide primary substance abuse treatment. Since our providers are not substance abuse or addiction specialists, we recommend person go to an agency who specializes is substance abuse/addiction treatment or detox for more customized care.
For medication management, we DO NOT accept patients who are LESS THAN 30-days removed from substance abuse rehab (6-months for very addictive drugs).
For medication management service, we DO NOT accept patients who are actively receiving Medication-Assisted Treatment (MAT) for substance abuse.
We DO NOT have a contract with Workers Comp agencies, hence patient will be financially responsible for all cost.
We DO NOT have a contract with AHCCCS, hence AHCCCS patient will be financially responsible for all cost.
Prior to completing any DISABILITY PAPERWORK, patient must understand the following:
Person must have AT LEAST three (3) appointments with the SAME provider for ninety (90) days.
Our providers DO NOT complete long-term disability paperwork.
Our providers DO NOT complete SMI paperwork.
For MEDICAL RECORDS REQUESTS, the following applies:
Anticipate at least SEVEN (7) BUSINESS DAYS to process.
Release of Information (ROI) must be in place at time of request.
There is NO COST to process and send medical records to another provider or clinic to coordinate clinical care.
There is a FEE to process, collect, and send medical and billing records to a non-clinical agency or entity or person.
Our providers DO NOT participate in court cases, custody cases, nor workman comp cases. If provider must be subpoenaed, then patient is financially responsible for ALL legal-specific cost incurred.
NO SHOW/LATE CANCELLATION POLICY
We impose an automatic $150 fee for No Shows/Late Cancellations.
Fees are due by invoice or on next scheduled appointment.
LATE CANCELLATION is described as:
Cancellation under 24-hours prior to scheduled appointment (Monday appts must be cancelled by Friday 12pm). Cancellation must be confirmed by staff to be valid.
15-minutes LATE to an INTAKE (patient portal must be completed by time of scheduled appointment)
8-minutes LATE to a PSYCHIATRIC (MEDICATION) FOLLOW-UP
15-minutes LATE to a THERAPY FOLLOW-UP
MEDICATION REFILL POLICY
All medication refill requests or questions must be emailed to REFILL@LHPSYCH.COM.
Medication refill request takes SEVEN (7) BUSINESS DAYS to process.
We DO NOT accept medication refill request by phone.
We DO NOT check emails on the weekends. Hence, refill requests received on the weekend will be reviewed on next available business day.
NO SAME DAY REFILLS, without exception.