CONTACT US

ARE YOU READY TO GET YOUR LIFE BACK?
GIVE US A CALL. WE ARE HERE TO HELP.

Fax: (480) 454-1085

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Email medication questions to:

REFILL@LHPSYCH.COM

Email billing questions to:

LIGHTHOUSEBILLING@CUUBMED.COM

Need financing solutions for mental health services & treatment, consider the options below.

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OUR CLINIC IS NOT A CRISIS CENTER AND DOES NOT MANAGE ACUTE CRISIS

IN CASE OF EMERGENCY

  • If experiencing a life-threatening EMERGENCY, please dial 9-1-1

  • Central Arizona Crisis Line: (602) 222-9444 or (800) 631-1314

  • National Suicide Prevention Lifeline: (800) 273-8255 (TALK)

  • Teen Lifeline (www.teenlifeline.org): (602) 248-8336 (TEEN)

CLINIC POLICY

  • We DO NOT provide primary substance abuse treatment. Since our providers are not substance abuse or addiction specialists, we recommend person go to an agency who specializes is substance abuse/addiction treatment or detox for more customized care.

  • For medication management, we DO NOT accept patients who are LESS THAN 30-days removed from substance abuse rehab (6-months for very addictive drugs).

  • For medication management service, we DO NOT accept patients who are actively receiving Medication-Assisted Treatment (MAT) for substance abuse.

  • We DO NOT have a contract with Workers Comp agencies, hence patient will be financially responsible for all cost.

  • We DO NOT have a contract with MEDICARE, hence patient will be financially responsible for all cost.

  • We DO NOT have a contract with AHCCCS, hence patient will be financially responsible for all cost.

  • For medication management services, we DO NOT accept MEDICARE (Supplement Plan) or AHCCCS patients.

  • For therapy services, AHCCCS patients can be seen if (1) self-pay, or (2) has active single-case agreement.

  • Prior to completing any DISABILITY PAPERWORK, patient must understand the following:

    • Person must have AT LEAST three (3) appointments with the SAME provider for three (3) months.

    • Clinic DO NOT complete long-term disability paperwork.

    • Clinic DO NOT complete SMI paperwork.

  • For MEDICAL RECORDS REQUESTS, the following applies:

    • Anticipate at least SEVEN (7) BUSINESS DAYS to process.

    • Release of Information (ROI) must be in place at time of request.

    • There is NO COST to process and send medical records to another provider or clinic to coordinate clinical care.

    • There is a FEE to process, collect, and send medical and billing records to a non-clinical agency or entity or person.

  • Our providers DO NOT participate in court cases, custody cases, nor workman comp cases. If provider must be subpoenaed, then patient is financially responsible for ALL legal-specific cost incurred.

NO SHOW/LATE CANCELLATION POLICY

  • We impose an automatic No Shows/Late Cancellations FEE of $150 for INTAKES and $100 for FOLLOW-UP.

  • Fees are due by invoice or on next scheduled appointment.

  • LATE CANCELLATION is described as:

    • Cancellation under 24-hours prior to scheduled appointment​ (Monday appts must be cancelled by Friday 12pm)Cancellation must be confirmed by staff to be valid.

    • 15-minutes LATE to an INTAKE (patient portal must be completed by time of scheduled appointment)

    • 8-minutes LATE to a PSYCHIATRIC (MEDICATION) FOLLOW-UP

    • 15-minutes LATE to a THERAPY FOLLOW-UP

MEDICATION REFILL POLICY

  • All medication refill requests or questions must be emailed to REFILL@LHPSYCH.COM.

  • Medication refill request takes SEVEN (7) BUSINESS DAYS to process.

  • We DO NOT accept medication refill request by phone.

  • We DO NOT check emails on the weekends. Hence, refill requests received on the weekend will be reviewed on next available business day.

  • NO SAME DAY REFILLS, without exception.